Check in:

Check in is available after 2pm.

Check out:

The room must be vacated by 10:00am at the latest, unless prior arrangement with reception.

Reception Opening Hours:

• Monday to Friday: 8am to 4pm.
• Saturdays, Sundays and Public Holidays: 8am to 10am.

Additional Information:

• Arrivals after 9pm must contact reception before 5pm to receive instructions for key pickup.
• Please note that online bookings made for SAME DAY ARRIVAL will not be accepted after 5pm.
• Contact reception direct on (03) 5023 1147 if you wish to make a booking outside of normal business hours.

Payment Policy:

Full payment required upon check in. Unless prior arrangement with management
All cash payments will require photo identification. Guest must provide credit card details matching name on reservation – or a $150.00 cash bond with photo identification that will be refunded on check out, after any incidental charges have been settled.

Cancellation policy:

Late check outs are charged at half day rate up until 11am and full day rate after that time. Cancellations or changes to room bookings must be made at least 48 hours prior to the check in date and time of 2pm or you will be charged for the first nights’ accommodation. During peak periods such as Christmas period, Easter and Country Music Festival our cancellation policy extends to seven days in advance.

House Rules:

• Guests will not bring pets of any kind into the rooms – otherwise a house cleaning fee of $250.00 will apply (guide & hearing dogs excepted).
• Guests will not smoke in the motel rooms or in open doorways to rooms otherwise a house cleaning fee of $250.00 will apply.
• Guests will not cook in the motel rooms, other than toast in toasters otherwise a house cleaning fee of $250.00 will apply.
• Guests agree that damages or other charges, not paid will be debited to the credit card provided on arrival, where a credit card is not provided an invoice will be sent after departure.
• Management and staff of MGR will not be liable for any damages or loss of property brought onto the premises by guests.