Reception:
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Reception is open from 7am to 6pm Monday to Friday & 8am to 4pm Saturdays & Public holidays. Reception open 8am - 1pm Sundays
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Arrivals after 9pm must contact reception before 6pm to receive instructions for key pickup.
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Please note that online bookings made for SAME DAY ARRIVAL will not be accepted after 6pm.
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Contact reception direct on (03) 5023 1147 if you wish to make a booking outside of normal business hours.
Cancellation policy:
Late check outs are charged at half day rate up until 11am and full day rate after that time. Cancellations or changes to room bookings must be made at least 48 hours prior to the check in date and time of 1pm or you will be charged for the first nights’ accommodation (During peak periods such as Christmas period, Easter and Country Music Festival our cancellation policy extends to seven days in advance.)
Check in:
Check in is available after 1pm.
Check out:
The room must be vacated by 10:00am at the latest. Unless prior arrangement with reception.