POLICIES
We respect your privacy
The Mildura Golf Resort respects your right to privacy and this policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.
 
Our commitment to the Responsible Service of Gambling:
 
The Mildura Golf Resort is an integral part of its community.
The Management is committed to the wellbeing of its patrons, employees and the wider community that it serves. We strive to deliver all our services in a responsible and sustainable manner.
As part of this commitment, we have adopted a Responsible Gambling Code of Conduct.
To view our code in English or other major community languages, or to find out more about self-exclusion click here:
http://www.mgv.org.au/compliance/mercury-code-of-conduct/
 
Further valuable information for gamblers or their families is available on the following websites:
www.gamblershelp.com.au
www.problemgambling.vic.gov.au
 
We may collect the following types of personal information from you:
• name
• phone number
• fax number
• information about the Resort’s goods or services you have been supplied with
• information from enquiries you have made
• communications between us
• credit card information
• email address
• date of birth
• Resort membership details and history
• sporting competitions you have entered
• trade promotions you have participated in
• information required to  be included in gaming/alcohol/AML/CTF registers.

In some instances we may collect “sensitive information”, for example:
• information about your health or disabilities for the purpose of playing sport,
• people who work with children at the Resort are required  to have a working with children check
• employees and board members may be required to provide police checks

We collect personal information from you by extracting information from a variety of sources, including:
membership applications and renewals 
• electronic or personal interaction with us;
• when you access our website;
• when we provide our goods and services to you;
• entry forms for trade promotions, loyalty programs and sporting competitions;
• the documents and information we are required to collect to comply with our
• Responsible Service of Alcohol Policy
• Responsible Service of Gambling Policy
• AML/CTF Program

Rules regarding admission of guests and authorised gaming visitors
We are required collect all this information to comply with the law.

We take reasonable steps to ensure that your personal information is secure.

Use of your personal information
We use your information to:
• provide our goods and services to you;
• to comply with our legal obligations including under the following legislation:
• Liquor Control Reform Act
• Gambling Regulation Act;
• AML/CTF Act
• Associations Incorporation Act or Corporations Act
• to comply with the rules of the peak sporting bodies with which we are associated;
• to conduct our loyalty programs and to provide you with the benefits of those programs;
• send you direct marketing material from the Resort only when you have agreed to receive it and have not opted out
• we also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

Because of the requirements in the legislation listed above the Resort cannot provide for anonymity and pseudonymity when you deal with us

Disclosure of your personal information overseas
We do not disclose your personal information to overseas recipients.

Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

We destroy or de-identify your personal information when it is no longer required for the purpose we collected it.

Access to and correction of your personal information
Generally you can access your personal information by contacting the manager at the Resort, contact details are listed below. We may charge a reasonable administration fee for this access.

We may not give you access to your personal information in the following circumstances:
• Giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety; or
• Giving access would have an unreasonable impact on the privacy of other individuals
• The request for access is frivolous or vexatious
• The information relates to existing or anticipated legal proceedings
• Giving access would prejudice negotiations we are having with you
• Giving access would be unlawful
• Giving access would impede an investigation into serious misconduct or suspicious matters
• Giving access would reveal material that is commercially sensitive for the Resort.

We will respond to any request for access to personal information within a reasonable time and if we do not give you access we will tell you why.

Apart from the persons who need to know for the purpose we collected the personal information, we only provide access to personal information to the person to whom it relates.

Complaints about privacy and access refusal
If you have any complaints about our privacy practices, or being denied access to your personal information please feel free to send in details of your complaints to The Resort’s President or Chairman of the Board. We take complaints very seriously and will respond shortly (usually in less than 30 days) after receiving written notice of your complaint.

If you still unsatisfied you can refer your complaint to the Information Commissioner on www.oiac.gov.au

Changes
Please be aware that we review this Privacy Policy from time to time and we may change this Privacy Policy in the future. If you would like to make comments about our Privacy Policy please direct them to the manager of the Resort.

Revised versions of the Privacy Policy will be uploaded onto our website, so please check back from time to time.

When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

As is very common for companies, we may use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.


Contact Details:

Nick Cavallo
Executive Director
Mildura Golf Resort
287 Twelfth Street Mildura Victoria 3500
PO Box 5059 Mildura Victoria 3502

Phone: 03 5023 1147
Email: gm@milduragolfresort.com.au

September 2015